Our refund policy is effective for 30 days after design completion. If 30 days have passed since your design was completed, we will not offer you a full refund.
To be eligible for a refund, your design must not meet the contract as described in your personal original design contract.
There are certain situations where only partial refunds are granted:
- Design met client contract but additional add-ons were not provided.
- Website was approved, published and live.
- Any website design we maintain is not loading or not operating up to industry standards during the first year after completion.
- Any design that was approved and more than 30 days have lapsed since approval and site is live.
Once your refund request is received and we have detailed its components, we will send you an email to notify you that we have received your request for refund. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@webbspots.com.
Only regular priced contracted original builds may be refunded. Add-ons and Yearly Updates cannot be refunded.
We only replace components if they are not the component you ordered. If you need to exchange it for a different component, send us an email at contact@webbspots.com for authorization to exchange.
Contact us at contact@webbspots.com for questions related to refunds and returns.